Why pay more for downtime, when you can pay less for uptime?

Businesses today commonly undervalue their Information Technology in regards to their competitive advantage and long term profitability. Businesses even more commonly underestimate that this competitive advantage and profitability depends on the smooth operations of their IT. Without smooth operations of your business's IT assets, IT merely becomes an exhaustive expense.

Traditionally, ITSC's (IT Service Companies) typically provide hourly labor structured billing options (time and materials) for their clients. Billing costs increase when labor volume increases (more issues/disruptions equals more costs). When issues arise, ITSC's billing volume increases, which unpredictably increases direct costs. So, there is an innate financial incentive for ITSC's to spend more time if they bill you on an hourly basis. Most ITSC's try extremely hard to address this dilemma in an ethical manner, yet still, why would any smart business person intentionally choose to incentivize someone to instinctively bill them more when there are other structural alternatives that would provide them with a significantly higher ROI?

For cost containment, ITSC's that use time and materials billing structures are commonly controlled/managed by their clients to reactively maintain their IT. Not only does direct labor volume increase costs when IT is not proactively monitored, managed, and maintained, but even greater indirect costs ensue from pricey operational downtime and/or productivity interference. These indirect costs are less quantifiable, yet much more expensive to all business's overall profitability.

Break/fix, troubleshooting, and/or catastrophic downtime from data and application recoveries are commonly due to reactive time and materials relationships between you and your ITSC. If a server fails (and all servers will fail at some point) and your employees are without applications, files, internet, and/or email for an extended period of time, you probably haven't budgeted to proactively maintain that server properly. You have no one to blame but yourself. Would you rather pay an ITSC $5,000 to recover a failed server while you lose 10x that total due to operational downtime, or would you rather pay an ITSC $500 per month to avoid the situation?

Based on industry need and multiple requests from our most successful clients for the most complete IT management package, CyberStreams, Inc. has pushed forward with revolutionary fixed contract IT support alternatives. To accomplish this CyberStreams, Inc. has invested 24 months of time and resources, mitigated operational risk, and created a comprehensive managed service program/packages called Fixed Rate Service Contracts. Why pay more for downtime, when you can pay less for uptime? Businesses have been waiting for this option from ITSC's for too long.

What are you waiting for? Call us today for more information.