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RESPONSE POINT

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Response Point

Microsoft Response Point offers a unique, simple, and mobile set-up of a voice activated user interface. This product allows businesses to accommodate to customers’ needs with rapid efficiency by routing incoming calls directly to the person in need. Some correlating features include:

  • -Caller detail pop-up windows on monitor.
  • -No receptionist is needed, direct connections with callers and employees easily.
  • -Integrates contacts with Microsoft Office Outlook.
  • -Common requests easily managed by the voice-enabled receptionist. Allows for increased progress in the work area, along with smoothness and professionalism.

What is it?

If there is ever a need to contact customers outside of the office, doing so is entirely possible and convenient using Microsoft Response point. To avoid those long distance bills on your phone, employees even have the option of utilizing the VoIP line. A few features for this include:

  • Allows customer calls to be forwarded to external lines.
  • Voice mails are sent to emails for easy access.
  • Rings all phones in a department for any quick access needs.

With Response Point businesses are able to add new employees and users very easily and efficiently. If your company doesn’t want to deal with the hassle of additional licensing, Response Point allows companies to add up to 50 employees without doing so, saving money, and reducing costs in the process!

  • Just plug a phone into the Ethernet port, and it’s ready!
  • Re-locate offices with minimal disruption of customer service quality.

CyberStreams and Microsoft have always made it our goal to provide options to the small and medium businesses that require the technology to cope with many customers and a limited staff. We want to see your businesses succeed and grow.

Give us a call and discuss your situation, we will be glad to discuss the pros and cons of your existing scenario and help you develop a good plan for going forward. Call 425.274.1121 option 6.