Fixed Rate Service Contracts

Why pay more for downtime, when you can pay less for uptime?

Businesses today commonly undervalue their Information Technology in regards to their competitive advantage and long term profitability. Businesses even more commonly underestimate that this competitive advantage and profitability depends on the smooth operations of their IT. Without smooth operations of your business's IT assets, IT merely becomes an exhaustive expense.

Traditionally, ITSC's (IT Service Companies) typically provide hourly labor structured billing options (time and materials) for their clients. Billing costs increase when labor volume increases (more issues/disruptions equals more costs). When issues arise, ITSC's billing volume increases, which unpredictably increases direct costs. So, there is an innate financial incentive for ITSC's to spend more time if they bill you on an hourly basis. Most ITSC's try extremely hard to address this dilemma in an ethical manner, yet still, why would any smart business person intentionally choose to incentivize someone to instinctively bill them more when there are other structural alternatives that would provide them with a significantly higher ROI?

For cost containment, ITSC's that use time and materials billing structures are commonly controlled/managed by their clients to reactively maintain their IT. Not only does direct labor volume increase costs when IT is not proactively monitored, managed, and maintained, but even greater indirect costs ensue from pricey operational downtime and/or productivity interference. These indirect costs are less quantifiable, yet much more expensive to all business's overall profitability.

Break/fix, troubleshooting, and/or catastrophic downtime from data and application recoveries are commonly due to reactive time and materials relationships between you and your ITSC. If a server fails (and all servers will fail at some point) and your employees are without applications, files, internet, and/or email for an extended period of time, you probably haven't budgeted to proactively maintain that server properly. You have no one to blame but yourself. Would you rather pay an ITSC $5,000 to recover a failed server while you lose 10x that total due to operational downtime, or would you rather pay an ITSC $500 per month to avoid the situation?

Based on industry need and multiple requests from our most successful clients for the most complete IT management package, CyberStreams, Inc. has pushed forward with revolutionary fixed contract IT support alternatives. To accomplish this CyberStreams, Inc. has invested 24 months of time and resources, mitigated operational risk, and created a comprehensive managed service program/packages called Fixed Rate Service Contracts. Why pay more for downtime, when you can pay less for uptime? Businesses have been waiting for this option from ITSC's for too long.

What are you waiting for? Call us today for more information.

What is it?

Fixed Rate Service Contracts from CyberStreams
Outsourcing your IT staff via a Fixed Rate Service Contract will:

Free up resources to concentrate on core business functions - Employees are used to the best of their abilities when they are focused on their core competencies. The time, effort, and resources spent on learning IT tasks have a very real opportunity cost in the long run. Dealing with IT-related issues is enormously inefficient and time consuming for those untrained in Information Technology. By using a professional technology service provider like All Covered, your staff is free to focus on revenue generating opportunities and their own specific tasks.

Reduce costs and operating expenses - The value of CyberStreams services go far beyond cost reduction, and typically result in substantial hard dollar savings. On average, small and medium businesses will spend up to 50% less than the cost of hiring just one mid-level IT professional. Additional costs able to be avoided with our services include recruiting, training, vacation, sick days, and turnover. With the help of All Covered, all costs are budgeted, planned, and controlled.

Get the technological edge over your competition - CyberStreams can help you take advantage of new technologies that will allow your business to keep up with the competition and react to competitive threats. We specialize in implementing the latest hardware, software, and network applications available. Our capabilities help small to medium-sized businesses move rapidly and speed time to market.

Eliminate excessive downtime - Even a small amount of in-house downtime can end up costing a fortune. Small and medium businesses can no longer afford to deal with problems with internet connectivity, corrupt data, and email communications. All Covered offers a tried and true approach to proactive systems maintenance, security, backup, and recovery. When these services are coupled with our remote systems monitoring and round-the-clock response capabilities, costly downtime effectively becomes a thing of the past.

Increase productivity - True productivity and business benefit can only be realized when technology is properly implemented. CyberStreams state-of-the-art technologies are delivered through file servers, central databases, broadband connectivity, and mobile platforms to enable communication, collaboration, and knowledge.

Full Service Outsource IT Support Package:

• Fixed monthly price
• Comprehensive management and support for IT infrastructure
• 24x7 monitoring of critical system components
• Call-Routed help desk response to critical needs
• Management of servers, network, workstations, mobile devices
• Systems security and access controls
• Scheduled management reviews to link business and IT support
• Cost/benefit analysis of infrastructure options
• Scheduled on-site time to perform maintenance and to support users
• Software tools for visibility on work and for managing work priorities
• Software that tracks end-user satisfaction and quality of work

Our Commitment:

• Minimize and eliminate systems outages and down-time
• Identify potential problems and resolve these before they occur
• Provide a stable environment with maximum value to the business
• Find new ways to use technology that will benefit the business
• Provide high quality, measurable results
• Be your trusted technology advisor

Full Service Outsourced IT Support Package:

• Smoother and more efficient operations
• Fewer disruptions
• Single point of accountability
• IT that fits the business
• A team of experts at a cost below that of a single full time employee
• A clear picture of systems status and work performance
• No surprises technology plans that are synchronized with business plans

For a complete Fixed Rate Service Contract data sheet click here