IT Support in Seattle

Information Technology Glossary

CyberStreams is an IT services company and Microsoft Certified Partner that provides a complete breadth of IT services and support.

We have been supporting small and medium sized businesses in Bellevue, and the surrounding areas for over a decade. We offer IT services that can be tailored to your exact business needs. For some, we augment internal IT staffs. For others outsourcing to our IT services in Bellevue and IT support represent a comprehensive outsourced IT services solution. Sometimes all your company might need is for CyberStreams, Inc. to merely perform special projects and/or act as an additional member of the IT team.

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What is Virtualization?

Virtualization is the method of creating a virtual version of a device or resource. This can vary from operating systems, server, storage devices, and even network resources. Virtualization isolates multiple operating systems to execute various tasks within other operating systems. With virtualization software you can use one powerful server to test or emulate complicated network infrastructures.

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A computing model that uses a network of remote servers hosted on the Internet to store, manage, and process data, as opposed to a local server or a personal computer.

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Way back in 1996, Bill Clinton signed into law a piece of legislation titled the Health Insurance Portability and Accountability Act (HIPAA). This law set national standards for the electronic transfer of patient records and other sensitive information to ensure that patients don’t have their privacy violated.

Technology has changed in the almost 30 years since this law was passed. More and more medical practices are moving to the cloud to cut the maintenance and electricity costs, not to mention the large sum of up-front capital, of having servers on-site.

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Have you heard about the new Email encryption regulation that’s taking effect? You know that no business is immune to data breaches or cyberattacks, and you need to ensure that your clients’ personal information is always safe. That’s why as of August 1, 2015, new rules will govern how you deal with client information. What exactly does that mean?

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Ransomware has been on a digital rampage through the first quarter of 2016. A number of different strains of this malware have infected computers in offices and homes throughout the world. Even the FBI is getting involved by publicizing repeated warnings about the growing ransomware threat.

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A standard network protocol used to transfer computer files between a client and server on a computer network, built on a client-server model architecture and using separate control and data connections between the client and the server.

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Traditional backups in corporate environments consist of tape, disk, and NAS devices – just to name a few. These methods do work, however, they are slowly fading away with maintenance and recovery time as key factors. For professional grade backup we recommend a Business Continuity plan. Formulating a Backup Disaster Recovery (BDR), we would advise a professional or a consultation with an expert to evaluate your organization’s network infrastructure.

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Amazon Web Services (AWS) provides a comprehensive set of infrastructure and application services – allowing you to run virtually everything in the cloud – from offsite data backups to full web applications – for improved flexibility, mobility, and cost-efficiency.

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As a modern business, you’re leveraging the Internet to perform most day-to-day activities, and as long as you’re connected to the Internet, you’re a target for hackers, network attacks, and malware threats from insecure browsing and viruses sent via email. In fact, there’s a wide range of security threats – and we’re here to help you determine the best, multi-layered security strategy to minimize the risks to your data, network, and users.

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Many small businesses struggle to share information across different departments. We recently received a call from a client who needed help integrating their remote workers into day-to-day operations. They were having a particularly difficult time making sure every team member had the information they needed to make effective decisions.

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An IT policy where employees are allowed or encouraged to use their personal mobile devices—and, increasingly, notebook PCs—to access enterprise data and systems.

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When that happens, you have to ask yourself a question – should your company continue to go through periodic hardware refreshes? Innovative cloud services such as Azure and Amazon Web Services (AWS) are paving the way in this area, making storage easier, more affordable, and even more secure.

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A firewall solution that's offered in an ongoing payment structure (i.e. "as a service") as opposed to a one-time purchase of the hardware and support needed to install and configure a firewall.

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Traditional backups in corporate environments consist of tape, disk, and NAS devices – just to name a few. These methods do work, however, they are slowly fading away with maintenance and recovery time as key factors. For professional grade backup we recommend a Business Continuity plan. Formulating a Backup Disaster Recovery (BDR), we would advise a professional or a consultation with an expert to evaluate your organization’s network infrastructure.

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The term zero-day is used to define vulnerabilities or attacks that are unpatched. It’s often used to direct an attack from Trojan horses, rootkits, viruses, worms, and malware. When a malicious hacker exploits a vulnerability with no patches available; this is considered a zero-day attack. The software company is either aware or completely oblivious to the exploit. Until there is a fix, patch, or solution; there are zero days until the vulnerability is patched.

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When we hear the term Shadow IT, we must think to ourselves. Great, another term we need to keep track of! We must not confuse BYOD and Shadow IT.

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It’s no secret: the amount of mobile devices being used in business environments is higher than ever before – and regardless of what industry you’re operating in, you’re likely accessing and sending sensitive information via your mobile device. Imagine if you went to use your smartphone, laptop or tablet and couldn’t find the data stored on it – someone hacked into your phone and took everything. How would you recover? Could you recover?

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Acceptance is the first step towards utilizing MFA security layers (Multi-Factor Authentication). The term MFA employs two or more of the three factors of authentication. Therefore, applying the same categories does not establish MFA.

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With Windows 10 finally available, it’s time to start talking about the most exciting new features for your business. One of the most talked about offerings so far is Windows Hello, a technology that allows Microsoft to integrate biometric authentication into their software.

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A VPN extends a private network across a public network, such as the Internet, enabling users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network.

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Commercial or professional procedures that are accepted or prescribed as being correct or most effective.

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As a modern business, you’re leveraging the Internet to perform most day-to-day activities, and as long as you’re connected to the Internet, you’re a target for hackers, network attacks, and malware threats from insecure browsing and viruses sent via email. In fact, there’s a wide range of security threats – and we’re here to help you determine the best, multi-layered security strategy to minimize the risks to your data, network, and users.

Read more

Software as a service is a delivery model where software is licensed based on a subscription that is hosted. All you need is a web browser, just point and go. SaaS provides every resource you need to run the application. With an SaaS environment it can be as easy creating an account, trial, or limited version of an application.

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Whether it’s a human error or a natural disaster, we’ve seen businesses of all types and sizes struggle in the aftermath of disaster – from big corporations to small businesses. If you lost some, or all, of your files, what would happen to your business? Would you be able to keep serving customers?

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I was recently given a project that involved testing out the Application Firewall feature on the SonicWALL firewall. We’ve been talking about promoting this feature to clients as a way to manage their employees’ internet browsing habits. The idea is to slow down the traffic to the problem website instead of outright blocking it. If the website is blocked and the user sees a denial message, they are far more likely to look for a way around the block. If the website is just slow, there is a greater chance that they will just give up and try again later, or maybe think the problem is on the other end.

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The most common part of phishing is to acquire sensitive information. Phishers send well fraudulent emails disguised as a legitimate establishment with intentions of stealing credit card or banking information from high profile C-level executives. Most common examples include, usernames, passwords, credit cards, identity theft, currencies (PayPal, bitcoins), etc.

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A type of software that provides control, monitoring and data manipulation of engineered products and systems, such as the kind found in embedded systems (such as traffic lights, consumer appliances, remote controls and digital watches), computers, computer peripherals, mobile phones, and digital cameras.

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Enabling remote access on your computer requires a series of simple steps. Once set up is complete, you can remotely access your desktop through any Windows computer!

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Connection to a data-processing system from a remote location, for example: through a virtual private network, remote desktop software, software allowing applications to run remotely on a server while displaying graphical output locally.

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A keylogger is a type of surveillance software (considered to be either software or spyware) that can record every keystroke you make to a log file, usually encrypted. This software can record instant messages, e-mail, and any information you type at any time using your keyboard.

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The software that supports a computer's basic functions, such as scheduling tasks, executing applications, and controlling peripherals. Examples include Microsoft Windows and iOS.

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A work or invention that is the result of creativity, such as a manuscript or a design, to which one has rights and for which one may apply for a patent, copyright, trademark, etc.

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The term Internet of Things (IoT) highlights the ability to transfer data without human-to-human or human-to-computer interaction on the Internet. Traditionally data on the Internet is dependent on human interactions.

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A modem (modulator-demodulator) is a network hardware device that modulates one or more carrier wave signals to encode digital information for transmission and demodulates signals to decode the transmitted information, in order to produce a signal that can be transmitted easily and decoded to reproduce the original digital data.

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Software whose source code is available for modification or enhancement by anyone. "Source code" is the part of software that most computer users don't ever see; it's the code computer programmers can manipulate to change how a piece of software—a "program" or "application"—works.

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Email spam levels have risen so dramatically over the last few years that it is nearly impossible to function without a solid 3rd party Anti-spam program these days. So I felt it would be prudent to run through a variety of options available to Small Business and give my opinion and experience with each. Keep in mind that most companies I work with are using Microsoft Exchange for email.

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