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How to troubleshoot Tuesday, 9/10/13 Microsoft Updates

By:Christine Fettinger

Friday morning, when I came into the office, I was met with immediate problems – it seemed that my computer had installed automatic Windows 7 updates from Microsoft. Normally, this would be a good thing, but this time they contained several bugs, the most prominent of which was messing up my Outlook folders.

After about 10 minutes of working with our HelpDesk team I was able to get the problem fixed. I was reminded, however, of how much time I could have wasted just trying to solve the problem myself. As a non-tech savvy marketer working at an IT consulting company, I am lucky to have access to premier tech support by just turning my head and asking. For those of you out there that do not have our awesome HelpDesk team at your side, here is a synopsis of the process we went through to troubleshoot the Microsoft updates.

The Problem:

Microsoft released its monthly patch updates Tuesday. As these rolled out it became clear that updates KB2760411, KB2760588, and KB2760593 caused problems in Windows Vista and Windows 7. Additionally, patches KB2810009 and KB2817630 seem to impact Windows 8 and 8.1.

The problem that I was seeing was an empty folder pane in Outlook 2013. This is consistent with reported problems of empty folder pains, and unavailable lists of email accounts, folders, and favorites that were associated with these updates.

Solution 1:

The first solution that we tried, and the solution most recommended by other blogs, is to go in and uninstall these specific updates. For many people this has been the only way to solve the problem until Microsoft rolls out an official solution.

To do this, access your Control Panel. Select Programs and Features and then go to the View Installed Updates option. You can search for the specific update numbers using Control F or the search box. When you find the guilty updates, check all relevant and hit theUninstallbutton.

At this point, you will need to reboot your system to see the changes.

Solution 2:

If you decide that you do not want to deal with uninstalling specific elements of the patch, or if solution 1 does not work for you, you can always restore your computer to how it was before the update. Go to your Control Panel except select Systems and Security. Under the Action Center heading there will be an option called Restore your Computer to an Earlier Time. In this section select Open System Restore. This will walk you through the restore process. Be sure to choose to restore your system to a point BEFORE the updates were installed!

The systems restore will undo recent system changes but it will leave your documents and files unchanged.

If you are still running into problems with your computer, you should look into HelpDesk services such as those offered by CyberStreams, Inc. With over 10 years of experience in the industry, our trusted IT consultants and advisors can remotely help you navigate your computer and get back on the road to productivity. For more information, contact CyberStreams today!