Washington Business Uses IT Company to Strengthen Their Private Currency
BizX Inc. is a community of businesses that buy and sell using their own private currency.
For example, a restaurant owner can start accepting their cards at the restaurant location, and then redeem their dollars for whatever they need. Their community currently consists of a 4000-business customer base in both Washington and the San Francisco area, and they have been providing their service to businesses for over 13 years.
Tom Frazier is the Chief Operating Officer at BizX In the following, he will elaborate on his journey in finding an IT company that was capable of meeting the needs of his fast-growing company.
It’s Time For An Xchange.
BizX’s pain points revolved around not having a designated internal IT department. They were in desperate need of IT services that could help coach the company towards maintaining a stable IT environment–an engineer that plays an active role on their team.
BizX was in need of an IT team that was:
“With our previous IT supplier, responsiveness was a pain point for us. If we have a problem with our printer and we need to issue a monthly statement to thousands of people, we can’t wait for the next business day. We need it resolved quickly, and they’ve been able to offer that to us.” Explains Frazier.
Lets Get Down To Biz…ness.
Our solution for BizX comprised of several new/updated technologies, independent assistance services, and a trustworthy IT team that the company could rely on – rain or shine.
“We were looking for a new IT company that could manage our US locations in Washington, and San Francisco – Desktop clients, service infrastructure, office 365 email services etc. CyberStreams came out on top when we sent out an RFP. We wanted someone who could be on site on a regular basis. We don’t have an internal IT staff, so we wanted a comprehensive IT service approach.” Explains Frazier.
The technologies and on-going service that we used in the IT solution for BizX include:
- Office 365
- Managing Active Directory
- Dell SonicWALL for firewall
- Amazon Web Services
- Datto for Backup and Disaster Recovery
- RM3 for active monitoring
- NTR Global for remote desktop assistance
- HelpDesk available via email, telephone, and remote assistance
- Hyper-V virtual machines
- Windows Server 2012 R2
In addition to the above technologies and on-going services, regularly scheduled maintenance visits help BizX to maintain an understanding of their IT network’s basic needs. Documentation of each visit was recorded for reference to analyze the company’s overall growth.
On-site attendance is of importance so that CyberStreams can answer any IT related questions that the BizX team may be unsure of.
Is Top-Quality IT For You?
Our reputation locally has grown at an astounding rate, we are very humbled. Through our experience with healthcare, regulated industries, financial institutions, and law firms – business owners in our area know that they can trust our team when it comes to all of their IT needs, big and small.
The final outcome for BizX and every other client of ours is the satisfaction that they receive from knowing that they will always have an IT person that is a part of their team, and cares about their company’s future. CyberStreams is certain that this relationship will continue to grow as we have a strong partnership with one other.
“A knowledgeable team is critical to our growth, because we don’t have any internal IT people. We wanted someone who understood not just today’s requirements, but also tomorrow’s requirements. CyberStreams gives us just that.” Says Frazier.
Are you looking for a trustworthy IT company that has a reputation for top-quality work?
Contact CyberStreams today at (425) 2 or email@example.com