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How A Local Water Treatment Company Dodged A Crypt-Locker Attack

Bellevue IT Support Company Filters Out Unwanted Viruses & Malware For Local Business

WaterTectonics Inc. is a service company that assists in commercial water treatment for mines, oil, gas and construction companies. They have built an outstanding reputation for high quality service in the 15 years that they have been in business. WaterTectonics is based in Everett, WA.

Nathan Castillo is the controller at WaterTectonics, and has been a valued client of CyberStreams for nearly two years. In the following, Castillo will elaborate on how technology and a capable IT company was fundamental to the success of WaterTectonics going forward in their exponential growth.

Murky Water

The WaterTectonics team had one major issue with their previous IT company; they could not accommodate the enormous growth of this fantastic company fast enough.

The former IT team lacked any sense of strategic planning and guidance for WaterTectonics, which caused them to search for a more capable IT team in CyberStreams.

“The previous company’s level of service wasn’t at my expectations. I wanted customer service and a friendly office environment. We wanted someone who could walk around and address everyone’s concerns in a welcoming way.” Explains Castillo.

It’s Time To Filter Your Water

After conducting a thorough analysis of our client’s network, CyberStreams discovered that their security and backup systems were not up to par for a company of their magnitude. Our solution for the WaterTectonics company included a variety of updates, ongoing services, and new technologies such as:

  • Monthly planned IT meetings
  • A bulletproof disaster recovery plan (this came in handy during a recent Crypt-locker attack)
  • Windows Server
  • Hyper-V
  • Virtualization
  • Continuous data protection
  • Server replication
  • Secure remote access
  • Dell SonicWALL

In addition to the above operations, CyberStreams provides WaterTectonics with a Fixed Rate Service Contract. This complete contract package includes:

  • Unlimited Helpdesk services during regular business hours
  • Regularly scheduled on-site management service
  • 24×7 network monitoring, management, and maintenance services
  • Quarterly IT planning meetings

This agreement allows for supplementary projects to be assessed distinct from their day-to-day operations.

“They brought to our attention that our backups weren’t satisfactory. It’s a breath of fresh air to have that comfort knowing it’s secure. They protected us from a Crypt-locker attack. Since they immediately jumped on it, and we didn’t have to pay the ransom.” Says Castillo.

Are You Drinking Filthy Water?

We are very happy to say that the IT systems for WaterTectonics are 100% more efficient than prior to our entrance. The people who use the infrastructure are comfortable with asking the CyberStreams support team any questions that they may have.

With a complete data backup and disaster recovery strategy in place, their network availability is 24 hours a day, 7 days a week. This enables them to work from anywhere in the world at any time of day.

“Great company, great leadership, and quick to respond. They care about the relationship and customer service aspect not just the money, which makes them different from other companies.” says Castillo. 

If you’re worrying about your current IT company, or the safety of your network, contact CyberStreams today to evaluate your immediate needs.  (425) 2_74-1121 or sales@cyberstreams.com