Windows Mobile 6.1 email issue
Windows Mobile 6.1 is a better and more stable OS than Windows Mobile 5, but there are still some bugs that Microsoft has been fixing, and still needs to fix. I ran into one of these recently when working with an email account configuration. Here’s what happened, and how to fix it.
The Windows Mobile device had been setup for a corporate email account, using ActiveSync settings. The user wanted a second email account configured. After configuring the TAPI and SMTP settings for the second email account, I noticed that incoming email was working fine, but no outbound email could be sent. After researching the issue, it turned out that the outbound email server needed a custom SSL port entered. In Windows Mobile 6, you can now enter this using the following format: smtp.domainname.com:### (so you could enter smtps.hotmail.com:587) After this new setting was entered, outbound email still could not be sent.
I eventually discovered that this bug had been reported to Microsoft, and a hotfix was available. It turns out that the first time you try sending email, the outbound server settings get corrupted. I downloaded and installed the hotfix on the Mobile device, then deleted and re-created the second email account settings. After this was completed, I gave it a test and… outbound email sent successfully!
Here’s the Microsoft KB link for this issue: http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm