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Job Description:

An IT Systems Engineer is responsible for remote and on-site service and support needs for our managed services customers. This relates to all technology, including: workstations, servers, cloud services of all types, printers, networks, and vendor specific hardware and software. Working with the helpdesk team and the lead engineer team to handle ad hoc escalation requests, facilitate planned ongoing maintenance, and assist with improvements projects.

 

Opportunity:

Work for a growing Managed IT Services company in the Bellevue, WA area. Support the core network of midsized firms leveraging Microsoft Local and Cloud Server Applications. Be part of a company that allows you exposure to a variety of different challenging projects on a daily basis. Maintain control of your work life balance in a flexible environment that values and rewards success. Receive an extremely competitive benefits structure for your hard work and dedication to the role Opportunity for pay growth as your career develops.

 

Basic Functions:

• IT Support relating to issues with the internal systems and network infrastructure.
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Implement and support backup and disaster recovery solutions.
• Technical services and support at the network level, physical and virtual: WAN/LAN connectivity, routers, firewalls, and security.
• Administration and support of cloud solutions for customers including Office 365, Azure, AWS, and other software as a service applications.
• Support remote access solutions: VPN, Terminal Services.
• Monitor help desk and remote monitoring and management system alerts and notifications; ensuring appropriate response and communication with has taken place.
• Document maintenance for all computer systems and network infrastructure.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

 

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses as they occur.
• Understand processes by completing assigned training materials.
• Enter all work as service or project tickets.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

5 years minimum previous Network Administrator / IT Systems Engineer (IT Field Engineer) experience and relevant education. Efficiently managing Microsoft Windows OS server and endpoint, Microsoft Office Suite, MAC OS, and other business relevant software. Must have interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues. Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organization’s key IT services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide IT services. Typing skills to ensure quick and accurate entry of service request details. Highly effective verbal and written communicator. Self-motivated with the ability to work in a fast-moving environment. Valid Washington State Driver's License (or out of state equivalent, if you just moved here). Willing to submit to a detailed background check.

Educational/Vocational/Previous Experience Recommendations:

Professional IT Certifications, such as: Microsoft general certifications, Cisco, CompTIA, ConnectWise CCPA, LabTech LTCP, Office 365, Microsoft Cloud, Amazon Web Services (AWS), or Azure. AA/AS, preferably in computer science or a related field. BS preferred but not required.

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

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Job Description:

The purpose of the Marketing Administrator is to support the Sales Team and Appointment Setters to increase the existing customer base for the company. The primary focus is to locate and qualify new prospects by generating interest in the company’s services and products.

 

The Ideal Candidate:

• Wants a company that truly CARES about its employees and clients.
• Loves a faster-paced, NO DRAMA workplace where office politics, gossip and negativity aren’t tolerated.
• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
• Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
• Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
• Enjoys having conversations with (and helping) small business owners.
• Loves building relationships with people and providing a true “Wow” experience.
• Wants a position that will offer upward earning and career advancement.

 

Primary results for success:

• To maintain 100% accuracy of the company’s databases.

• Receive requests for Service and Products – capture details needed to quote and provide timely responses.

• To meticulously follow the company’s sales process, which includes tracking and reporting on key metrics, updating records appropriately, following scripts, etc.
• Provide weekly marketing reports to the CEO of leads generated, the source of those leads, sales closed, conversion percentages
• Monitor the inbound lead cleaning and follow-up process to ensure all inbound leads are qualified, cleaned, tracked, and followed up on according to our follow-up process. (NOTE: You will not be responsible for managing the Sales Team, but you will assist the CEO in reviewing inbound leads to ensure they are followed up on as expected.)

To be a careful understudy of the Sales Team and learn all products, price points and promotions so you can assist in closing sales. This will require a detailed knowledge of all products, including sponsorship projects, webinars, speaking engagements, etc.

 

Basic Functions::

Generate lists of hot leads for appointment setters - contacts who clicked on email links, submitted landing page but did not book appointment, etc. To update all records in the company’s CRM with accurate and complete information. This will include using the dialer to record calls, keeping good records of conversations in the record itself, updating the status of leads accurately, etc. Perform data imports/modifications as needed, regularly add contacts to Drip Marketing Manager sync data between company/contact records. Continuously work on building the “Farm List” by adding NEW contacts from contracted list cleaners, trade show/event lists, purchased lists, and other sources of prospects. Work with CRM Manager & List Cleaning software’s to maintain and create lists of “sweet spot” prospects. Pull lists for Marketing Campaigns and be able to segment the data to find the desired group of contacts. Achieve and maintain a positive rapport with prospects to assist in sales process. To call and confirm appointments to reduce no-shows. Assisting in rescheduling clients who request to reschedule or cancel or who no-show for their appointment. To prepare and send the company’s sales materials to prospects that have booked a new consult. Manage the monthly production of the company’s Print Newsletter. Manage the monthly production of the company’s Tech Tip Postcards. Communicate and report sales forecasts to the Sales Team.

 

Additional Duties and Responsibilities:

• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
• To assist in the staffing of our events; this may include working the product table or the registration desk, customer service and assisting in the production of the event
• Create documentation on internal processes and procedures
• Responsible for entering time and expenses as they occur
• Understand processes by completing assigned training materials

 

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be based in in the Seattle Area, and be a US citizen.
• Proficient with general office applications.
• Enjoy working with customers and external audiences.
• High energy and drive with good communication skills.
• Strong organizational, presentation, and customer service skills.
• Skill in preparing written communications and materials.
• Interpersonal skills: such as telephone skills, communication skills, active listening, and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Typing skills to ensure quick and accurate data entry.
• Self-motivated with the ability to work in a fast-moving environment.

 

Educational/Vocational/Previous Experience Recommendations:

• Attained or pursuing any combination of the following:
  • AA/AS, preferably in marketing or a related field
  • 1 year marketing or sales support experience

 

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.