Job Description:
The Service & Support Dispatcher is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing new and active client requests so that they can be dispatched to the appropriate resource.
Basic Functions: |
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Additional Duties and Responsibilities: |
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Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
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Educational/Vocational/Previous Experience Recommendations: |
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Benefits: |
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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Job Description:
An IT Systems Engineer is responsible for remote and on-site service and support needs for our managed services customers. This relates to all technology, including: workstations, servers, cloud services of all types, printers, networks, and vendor specific hardware and software. Working with the helpdesk team and the lead engineer team to handle ad hoc escalation requests, facilitate planned ongoing maintenance, and assist with improvements projects.
Opportunity: |
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Basic Functions:
- IT Support relating to issues with the internal systems and network infrastructure.
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support backup and disaster recovery solutions.
- Technical services and support at the network level, physical and virtual: WAN/LAN connectivity, routers, firewalls, and security.
- Administration and support of cloud solutions for customers including Office 365, Azure, AWS, and other software as a service applications.
- Support remote access solutions: VPN, Terminal Services.
- Monitor help desk and remote monitoring and management system alerts and notifications; ensuring appropriate response and communication with has taken place.
- Document maintenance for all computer systems and network infrastructure.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction.
- Ability to work in a team and communicate effectively.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Business awareness: knowledge of the customer and how IT relates to their business strategy and goals.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses as they occur.
- Understand processes by completing assigned training materials.
- Enter all work as service or project tickets.
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
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Educational/Vocational/Previous Experience Recommendations: |
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Benefits: |
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Only local candidates need apply.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Salary:
$60,000-90,000 a year
Job Description:
The purpose of the Inside Sales Representative position is to increase the existing customer base for the company. The primary focus of the Inside Sales Representative is to locate and qualify new prospects by generating interest in the company’s services and products and ensuring we have at least 4 qualified SAT appointments per month.
- To PERSONALLY produce and schedule a minimum of 2 “10-minute consults” per week.
- To maintain 100% accuracy of the company’s database.
- To meticulously follow the company’s inside sales process, which includes tracking and reporting on key metrics, updating records appropriately, following scripts, etc.
Basic Functions:
- To follow up on leads that have come in using the company’s lead follow-up process to qualify them, classify and route them to the right person, update their information in the CRM and ultimately schedule a consult where appropriate.
- To call and confirm appointments to reduce no-shows.
- To assist in rescheduling clients who request to reschedule or cancel or who no-show for their appointment (consult).
- To prepare and send the company’s sales materials to prospects that have booked a new consult.
- To update all records in the company’s CRM with accurate and complete information. This will include using the dialer to record calls, keeping good records of conversations in the record itself, updating the status of leads accurately, etc. NOTE: Tracking requirements may change based on the list used, offer made, changes to the follow-up process, etc.
- To use the company’s database, LinkedIn and other resources to find prospects and set appointments for our sales team.
- To assist in any manner possible the staffing of our events; this may include working the product table or the registration desk, customer service and assisting in the production of the event.
- To be a careful understudy of the sales team and learn all products, price points and promotions so you can assist in closing sales. This will require a detailed knowledge of all products, including sponsorship projects, webinars, speaking engagements, etc.
Additional Duties and Responsibilities:
- To assist with traditional Inside Sales rep duties, ensuring opportunities are moving forward, both for existing and prospective new clients.
- Assisting with quoting, following on quotes, ensure a smooth and timely handoff of closed opportunities to services.
- All other duties as assigned
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
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Educational/Vocational/Previous Experience Recommendations: |
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Benefits: |
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Only local candidates need apply.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.