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Job Description:

An IT Systems Engineer is responsible for remote and on-site service and support needs for our managed services customers.  This relates to all technology, including: workstations, servers, cloud services of all types, printers, networks, and vendor specific hardware and software.  Working with the helpdesk team and the lead engineer team to handle ad hoc escalation requests, facilitate planned ongoing maintenance, and assist with improvements projects.

Basic Functions:

• IT Support relating to issues with the internal systems and network infrastructure.
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Implement and support backup and disaster recovery solutions.
• Technical services and support at the network level, physical and virtual: WAN/LAN connectivity, routers, firewalls, and security.
• Administration and support of cloud solutions for customers including Office 365, Azure, AWS, and other software as a service applications.
• Support remote access solutions: VPN, Terminal Services.
• Monitor help desk and remote monitoring and management system alerts and notifications; ensuring appropriate response and communication with has taken place.
• Document maintenance for all computer systems and network infrastructure.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses as they occur.
• Understand processes by completing assigned training materials.
• Enter all work as service or project tickets.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.

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Job Description:

The purpose of the Inside Sales Representative position is to increase the existing customer base for the company. The primary focus of the Inside Sales Representative is to locate and qualify new prospects by generating interest in the company’s services and products and ensuring we have at least 4 qualified SAT appointments per month.

• To PERSONALLY produce and schedule a minimum of 2 “10-minute consults” per week.
• To maintain 100% accuracy of the company’s database.
• To meticulously follow the company’s inside sales process, which includes tracking and reporting on key metrics, updating records appropriately, following scripts, etc.

Basic Functions:

• To follow up on leads that have come in using the company’s lead follow-up process to qualify them, classify and route them to the right person, update their information in the CRM and ultimately schedule a consult where appropriate.
• To make 90-110 outbound dials per day to follow up on various marketing campaigns we’ve sent to prospects to schedule a consult and/or to call on leads that have been generated to schedule a consult.
• To call and confirm appointments to reduce no-shows.
• To assist in rescheduling clients who request to reschedule or cancel or who no-show for their appointment (consult).
• To prepare and send the company’s sales materials to prospects that have booked a new consult.
• To update all records in the company’s CRM with accurate and complete information. This will include using the dialer to record calls, keeping good records of conversations in the record itself, updating the status of leads accurately, etc. NOTE: Tracking requirements may change based on the list used, offer made, changes to the follow-up process, etc.
• To use the company’s database, LinkedIn and other resources to find prospects and set appointments for our sales team.
• To assist in any manner possible the staffing of our events; this may include working the product table or the registration desk, customer service and assisting in the production of the event.
• To be a careful understudy of the sales team and learn all products, price points and promotions so you can assist in closing sales. This will require a detailed knowledge of all products, including sponsorship projects, webinars, speaking engagements, etc.

Additional Duties and Responsibilities:

• To assist with traditional Inside Sales rep duties, ensuring opportunities are moving forward, both for existing and prospective new clients.
• Assisting with quoting, following on quotes, ensure a smooth and timely handoff of closed opportunities to services.
• All other duties as assigned

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.

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Job Description:

The Office Manager is a supportive role that acts as an Office Manager to the Sales, Marketing and Executive Teams, while also facilitating collaboration within the teams. The Office Manager fulfills a standard set of daily administrative tasks in support of business operations and assists sales, marketing and other administrative staff with tasks and projects as needed. This role requires an upbeat personality and a CAN DO attitude with excellent organizational and communication skills.

Basic Functions:

• Maintain presence in office, greeting clients and vendors, etc. Assist staff in office as needed.
• Managing to completion various administrative tasks as they surface.
• Managing to completion various special projects as assigned.
• Answer and route incoming requests among the team.
• Checking, filing, responding to mail and email.
• Monitor sales/marketing/accounting activity and assist those staff as needed.
• Make follow up calls on sales/marketing/accounting activities as needed.
• Preparing and mailing physical and digital marketing materials as needed.
• Support marketing activities by attending trade shows, conferences, and other related events.with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

• Attend sales/marketing/accounting and company meetings and ensure tasks and deliverables are on track and compliant with company policy.  Assist other staff in ensuring the successful completion of these tasks.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses as they occur.
• Understand processes in corporate systems by completing assigned training materials.
• Enter all work as activities or service tickets in corporate systems.

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.